Conflict Resolution

Including the Twelve Skills Summary

Directions:

What challenges do you anticipate in negotiating conflicts? Review the Conflict Resolution Network site (retrieved from http://www.crnhq.org/).

1. Describe a situation or conversation in which there was a conflict between a nurse or advanced practice nurse and another healthcare provider or administrator.
2. Write a 2 to 3 page paper on how you would apply the Twelve Skills to have a positive communication outcome.

Your paper must be presented in a single Word document. The paper must be between 2 to 3 pages in length, not including the title and reference list pages. The paper must use proper APA Publication Manual, 6th

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Edition formatting, including title page, running head, and reference list with properly formatted citations in the body of the paper.

Clearly compared and contrasted a nurse or advanced practice nurse and another healthcare provider or administrator.Described how you would apply each of the 12 Conflict Resolution Skills to achieve a positive communication outcome.

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